Product Managers Need To Know Who Their Internal Customers Are

Product launches are one of the most difficult things that product managers are called on to do. The reason that they are so difficult to do well is because no matter how detailed of a product development definition you’ve created, there are still a large number of moving parts that are involved. It can be very easy to focus on the target customers who you are hoping will select your product. However, it turns out that there are even more types of customers that you should be worrying about: internal customers.

Sales

Let’s face it: your product will never be a success if the sales team does not go out and sell it. What this means for you as a product manager is that you need to make sure that you take the time to communicate with your sales teams long before the product get launched. Get this right and you’ll have an important addition to your product manager resume.

This is an area where you need to make sure that you are not guessing. What does your sales team really need from you? You could end up creating all sorts of presentations and brochures for them; however, if this is not the way that they sell your product then your time will have been wasted.

Instead, you need to have a talk with sales. Find out how they expect that they will be selling your product. If it’s possible to do so, go out with them and shadow them as they visit customers. Discover what customers want to know about your products and then equip your sales teams to provide it to them.

Support

Right after support, the next internal department that is going to contribute the most to the success of your product will be your support team. Once the product has been sold, these are the people that will be getting the calls directly from the customer in order to get answers to questions and to get issues resolved.

One of the most important things that a product manager can do is to make sure that the support team has plenty of advance notice about a new product. You need to ensure that there will be no surprises. They need to know what the product does and any limitations that you know about before it goes out the door.

In addition to making sure that your support team knows what is going on, you need to make sure that you’ve reserved enough time for them to get trained on your product. You want them to be intimate with how the product works before they get the first call from a customer about your product.

Finance

One department that many product managers forget to think about as an important internal customer is the finance department. This is a mistake. The finance department helped your product to get off the ground, it’s now critical that you keep them in the loop as the product is launched.

One area that will have the interest of the finance department has to do with the decisions that you make during the product launch regarding pricing. The initial pricing of the product, the proposed discounts, and the actual discounts will all have an impact on the company’s bottom line.

Before, during, and after the product launch you need to be working with your finance department. The two of you will have to be watching your profit targets, and the product costs so that you can ensure that your product will be profitable.

What All Of This Means For You

There is no one thing that will make a new product a success. Ultimately it comes down to a number of different, but interconnected, items. All too often a product manager can focus on the customers who will be buying the product and forget about the internal customers whose support is needed in order to make the product a success. Working closely with these internal teams should be a part of every product manager job description.

There are many different internal groups who make up your internal customers. The sales teams are among the most important. You need to work closely with them to understand what they need from you and to provide them with it. The support teams will have the most contact with customers who purchase your product. Make sure that they know what the plan for launching the product is. Finally, your finance team is not always considered when launching a product, but they can be key to making sure that you have any additional funding that you need and supporting your next product launch.

No, being a product manager is not an easy job. However, understanding all of the various parties from whom you need support in order for your product to be a success is a key step in being a successful product manager. Make sure that you take the time to meet the needs of your internal customers and they’ll be willing to help you to make your next product launch a success.

Toufee Launches New Academic Licensing For Educational Users

Toufee, the online flash movie maker application has come up with a new licensing program that will allow educational institutions to have access to the Toufee flash movie maker application. Under the new licensing program, academic institutions can signup for bulk licenses at a highly subsided pricing. Called the Toufee Academic Account, this new account licensing will allow use of all basic features of Toufee flash movie maker application that will allow educators and students to use Toufee to create flash movies quickly and easily.

“The Toufee Academic Account provides academic institutions with bulk licenses at discounted rates so that every educator/student in the institution can have individual Toufee user accounts. We already have a number of independent tutors and educators using Toufee for activity-based learning and this is great news for institutions as this will allow educators to use Toufee’s technology for interactive classroom learning in a much bigger way” said Sanchit Bhatnagar, co-founder and Director of Toufee at the launch of the new academic licensing program.

The new account comes with all the features of a Standard Account, however, there will be no support for YouTube nor does it allow flash movies to be exported to SWF files. Though product support will also not be available, a separate forum will be made available for educators and students to post questions and access answered queries. In addition, educators and students will have full access to Toufee tutorials and Toufee’s Knowledge Base.

“The new educational licensing program is in line with Toufee’s continued commitment towards empowering education through our interactive and cutting-edge flash-based products” says Navneet Rai, co-founder and Director of Toufee. All academic institutions in the United States and other countries are eligible to apply.

Does Dental Insurance Help in Almost Free Dental Care?

Dental care can be very expensive for individuals who do not have dental care insurance. It may require individuals to pay lots of costs or to even start considering options of dental tourism. Dental tourism may involve individuals traveling abroad to get dentist work done for them. Dentistry in other countries may be very cheap as compared to the one you are in. This therefore means that individuals should research on the best country to fly out to to try and get the dental treatment. Insurance from your employer can be very beneficial and will guarantee you cheap dentistry should you need any.

No matter how cheap a dentist visit may be, having insurance is the best option to take. This is because it can guarantee that you receive the best care and individuals can actually get a full check up for almost no cost at all. In this cases your employer will be the one covering your needs although using insurance it will be cheaper than paying for it directly. There are very many insurance companies out there that offer the best dentistry covers. All one needs to do is to ensure that they select the best option from the list. It should be the company that offers a comprehensive cover at the most affordable rate.

Dental insurance can guarantee the best health care system for your oral health. Individuals can always be sure that should anything happen they will definitely have the best treatment available at the right time. Insurance covers all needs and so individuals do not need to fill out the several procedures that individuals who do not have cover have to follow. All individuals need to do is to arrive at the dentists and they will decide what exactly needs fixing as an individual will not be billed for use of the dentist hospital.

Dental insurance guarantees individuals financial health.

Individuals do not necessarily have to wait to save up some cash for dentist system. Financial health in this case is most beneficial because without insurance individuals may have to pay expensive bills that do not even come with discounts. Having to travel long distances may require a lot of planning and in emergency situations it may be unrealistic.

There are very many online sites that can assist individuals to get the best dentist insurance companies. Insurance can be personal or your employer can do the application for you. Individuals can have their best options selected from all the ones that are available online. The companies should however be reliable and have a good reputation before you decide to take a cover with them. Online services can help you see the all the terms and conditions and you can read them out at your own time.